ABOUT THE AUTHOR
The challenge in our modern business world is to achieve success and satisfaction in our chosen careers. This pursuit can lead to excessive tension and high stress levels which when combined can undermine a persons efficiency. We are all under varying degrees of pressure to perform to the best of our abilities.
Emotional intelligence I believe, is the ability to understand and manage one’s own thinking, emotions and behaviours, as well as understand and influence the emotions and
behaviours of others, in ways that promote good
communicating and performance in the work place.